If an upload from Google Drive fails with not a valid resource file or an invalid file type error, the fastest fix is to download the file to your device first and then upload it to Sibme.
Who Is This Article For?
This article is for anyone uploading files from Google Drive. It applies to these User levels:
User
Admin
Super Admin
Account Owner
Why It Happens
Google Docs, Sheets and Slides aren't regular files. They exist only inside Google, so Sibme can't read them directly.
Your district may block the connection between Google Drive and outside apps.
Videos saved to Drive from an iPad sometimes don't transfer cleanly.
Fix: Download, Then Upload
Open the file in Google Drive.
For a Google Doc, Sheet or Slides file, choose File > Download and pick PDF or a Microsoft Office format. For videos and other files, choose Download.
In Sibme, upload the downloaded file from your computer.
Avoid Adding Drive Links
If you add a Drive file as a URL instead of uploading it, other people may get a "page not found" or permission error when they open it, and Copilot can't read links. Upload the file itself whenever you can.
If Your District Blocks Google Drive
Ask your IT team whether Sibme can be approved for Google Drive access, or use the download-then-upload steps above.