Who is this article for?
Based on the default user settings in the Sibme platform, you should have permission to complete this task if you are one of the user levels listed below. If you do not see the screens in this article, you can ask your administrator if you have permission.
Super Admin
Account Owner
Admin
The People Tab
By default, Account Owners, Super Admin, and Admin have the ability to manage people within their account. This means that they have the ability to invite new people into their account as well as the ability to manage existing people, including their roles and permissions or privileges, within the account. Access to manage people and add users in the account exists within the People Tab.
When a user is added directly or using the bulk upload method, this user will show up in the people tab with a red icon. This icon will remain red until the user has completed their initial log in.
Once a user logs in the icon will show their customized avatar, if they added one, or the generic gray avatar.
Resending Invitations
If an individual has not logged in yet, you have the option to resend their invitation. To do this, follow one of these methods:
Hover over the red avatar to the left of the user’s name. When the envelope icon appears, click it to resend the invite email.
Click the three dots (More) on the right side of the user’s row and select "Send Invite."
Click the user’s profile icon, which will change into a small email icon. Click that email icon to resend the invite. These options may vary slightly depending on your user role or updates to the Sibme interface.
Please note that the individual invited into the account this way has a limited amount of time to accept the invitation. If they do not accept within this time frame, the invitation will need to be sent again.Resending the invitation will generate a new activation link for the user, ensuring they can access the platform even if the original link has expired.