Who is this article for?
Based on the default user settings in the Sibme platform, you should have permission to complete this task if you are one of the user levels listed below. If you do not see the screens in this article, you can ask your administrator if you have permission.
Users
Admin
Super Admin
Account Owner
Workspace:
To download a video from your private Sibme cloud Workspace, simply click the three dot button on the video thumbnail in Grid View to access the More Menu and select Download.
List View in Workspace
In List View, simply click the three dot button on the video’s row to access the More Menu and select Download.
Huddles:
Who can download videos from a huddle:
In order to download a video from a Huddle you must have Huddle Admin or Member rights in a Collaboration Huddle or Coach or Coachee rights in a Coaching Huddle. A user with Admin rights in a Collaboration Huddle can download any video from that Collaboration Huddle. A Member in a Collaboration Huddle can only download videos they uploaded to that Collaboration Huddle. Viewers in Collaboration Huddles are not allowed to download any videos.The right for a Coachee to download videos from a Coaching Huddle are by default disabled in the Coaching Huddle settings. A Coach in the Huddle must change this permission in the Huddle settings for the Coachee.
To download a video, simply click the three dot button on the video thumbnail to access the More Menu and select Download.
Troubleshooting: Why Can't I Download?
If you are unable to download files in Sibme, it is likely due to a permissions issue. Permissions in Sibme control what actions users can perform within a Huddle or Workspace, including downloading resources. Below are common reasons for this issue and how to resolve it:
Common Reasons for Missing Download Access
Permissions Not Granted: If you do not see the option to download files (e.g., the three-dot menu for downloading PDFs), your account may not have the necessary permissions. This is often the case if you are a participant in a Huddle or Workspace without download privileges.
Permissions Changed: If you were previously able to download files but can no longer do so, it is possible that your permissions were updated by a Huddle/Workspace owner or an account administrator. Permissions can be modified at any time, which may restrict previously available actions like downloading.
How to Resolve the Issue
Contact the Huddle/Workspace Owner or Administrator: Reach out to the person managing the Huddle or Workspace. This could be the owner or an account administrator.
Request a Permissions Update: Ask them to review your role and update your permissions to allow downloading resources. Ensure they save the changes after updating your permissions.
Verify Access: Once the permissions are updated, check if the download option (e.g., the three-dot menu) appears. You should now be able to download and print files as needed.