Who is this article for?

Based on the default user settings in the Sibme platform, you should have permission to complete this task if you are one of the user levels listed below. If you do not see the screens in this article, you can ask your administrator if you have permission.

  • Account Owner

Steps to accomplish the task:

If your account is paid via our credit card portal, the Account Owner can make adjustments to their plan by accessing their billing information in Account Settings. On the left corner of the page you will see an area to upgrade or downgrade your plan. It is here where you can adjust your user allotment. Click change plan to make your changes.

If your account is paid via an institutional payment, you will need to contact your Customer Success Manager or Account Executive to make adjustments to your plan.

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