Have you ever been in Sibme and seen a co-worker who you had a quick question for (ever noticed the green dot on a User’s Avatar)? In Sibme Chat, you can quickly ask your co-worker the question and they can instantly respond. With Chat, users can message and share files with one another in real-time, bringing synchronous communication to the Sibme platform.
In this article
Who is this article for?
Based on the default user settings in the Sibme platform, you should have permission to complete this task if you are one of the user levels listed below. If you do not see the screens in this article, you can ask your Sibme account administrator if you have permission.
Users
Admin
Super Admin
Account Owner
Steps to accomplish the task:
Enabling Chat for the Account
Sibme Chat can be turned on in Account Settings by either an Account Owner or a Super Admin. There are 3 types of Chat that can be turned on, depending on who is able to communicate with whom:
“Enable Chat for this Account”: This will enable the ability for Participants in a Huddle to chat with each other. This is also called Huddle Chat.
“Enable Direct Messaging (DM)”: This will allow a User to chat with any other User in your account. This is one-to-one messaging only. This is called DM Chat.
“Enable Account-wide Chat - “Everyone”: This will allow any User in the Account to send a message that all Users in the Account will see instantly. This is called Everyone Chat.
To turn on Chat and control which of the different types of Chat are enabled in the Account, go to Account Settings > General Settings and scroll down to the Chat section. Please be sure to click the Save button to save the changes.
Chatting
There are 2 ways to get to Chat on the web platform when a User is logged into Sibme:
Via the Chat icon in the bottom right corner of the screen.
Via the Chat icon in the top right corner of the screen next to a User’s Avatar.
Clicking on either of those 2 icons will open Chat.
You can also participate in Chat on both Sibme’s mobile platforms by clicking the chat icon at the top of both Sibme’s Android and iOS apps.
Different Types of Chats
The Chat box is broken down into multiple sections, depending on the settings set in the Account Settings. These sections are located on the left side of the Chat box.
The top section is the list of ALL the Huddles a User is a ‘Participant’ in – the “Huddle Chat”. Click “See more” to view the rest of the Huddles if the User is a ‘Participant’ in more than 4 Huddles. A User can create a new Huddle to chat in by clicking the ‘+’ button next to “Huddle Chat” and following the prompts.
Below the Huddle Chat section, if it is turned on, is the Everyone chat. This is where the User can send chat messages to everyone in the Account.
The last section is the DM Chat. Any DM a User is involved in will be listed here.
A User can start a new DM with another User by either clicking the ‘+’ button next to “Direct Messages” or by clicking the blue “New DM” icon. Then, search for the User and click the DM button next to their name.
What you can include in your chat message
The text bar at the bottom of the screen is where the User can type a message.
If preferred, the User can customize their message for emphasis. They can use bold, italics and/or underline as the text format. Bulleted or numbered lists can also be used in the message as necessary.
Click the ☺icon to view and add any emoji or animated gif, making the Chat more fun and exciting!
Lastly, the User can either attach an Artifact from their Workspace or upload from their computer. Just click the blue ‘+’ icon and select the location of the Artifact.
Once the User is ready to post the message to the Chat, click the green ‘send’ button or hit enter.
Editing, Replying, Reacting and More
By clicking on a post, whether the User’s own post or another User’s post, a User will be given options for that post. The following actions can be done to a post. Some options will only be available to the User who posted.
Reply: A User can reply by either hitting the arrow or clicking on the . . . more menu and choosing reply.
React: A User can give a reaction by clicking on the emoji button and choosing an emoji.
Edit: The poster can edit their post by choosing the . . . more menu and choosing Delete.
Like: A post can be liked and a User can only Like a post once. Likes are tracked in Analytics.
Delete: The poster can delete the post by choosing the . . . more menu and choosing Delete.
Sibme Chat will enable Users to communicate synchronously with each other.