If you can't remember your Sibme password, you can reset it yourself from the login page using the Forgot Password? link. This article walks through the reset steps and what to do if the email doesn't show up.
Who Is This Article For?
Based on the default User settings in the Sibme platform, you should have permission to complete this task if you are one of the User levels listed below. If you do not see the screens in this article, you can ask your administrator if you have permission.
Users
Admin
Super Admin
Account Owner
How to Reset Your Password
Go to app.sibme.com, or open the Sibme Mobile App.
Click Forgot Password? below the login area.
Enter the email address associated with your account, then click Send Reset Link.
Open the reset email and click the link to create a new password.
Note: The reset link is sent to the email address on file for your account. If you're not sure which email that is, see Logging into Sibme to find it.
If You Don't Receive the Reset Email
If the reset email doesn't arrive within a few minutes:
Check your spam or junk folder.
Make sure you used the email address associated with your account. If your account is connected to a different email, the reset link won't arrive — see Logging into Sibme for help finding your email or Username.
Try again with a different email address if your account may be under another one.
If you still can't get in, your administrator can issue you temporary credentials. Log in with those, then change your password in your User Settings. Administrators can find the steps in Can I Change a User's Password?
For other sign-in problems — the wrong account, Google/Microsoft, SSO, or a page that won't load — see Troubleshooting Login Issues.