Phone calls on your mobile phone will stop a video recording that's in progress in the Sibme app. When this happens, no error message will appear but the video will stop recording, regardless. To prevent this from happening, you can set your device to “Airplane Mode”.

Please Note: Some Android devices name this setting slightly differently. i.e., Flight Mode.

Who is this article for?

Based on the default user settings in the Sibme platform, you should have permission to complete this task if you are one of the user levels listed below. If you do not see the screens in this article, you can ask your administrator if you have permission.

  • Users

  • Admin

  • Super Admin

  • Account Owner

Steps to accomplish the task:

You must be logged into the Sibme mobile app before turning on airplane mode in your device's settings. If you do not turn on airplane mode before you begin to record and you receive a phone call, it will stop the video recording.

Airplane Mode can be easily accessed through shortcuts in most mobile devices. If for some reason you can’t find or shortcuts are not available, you can enable and disable Airplane Mode directly from your Settings.

Make sure you see the airplane icon at the upper right corner of your screen. This means that Airplane Mode is enabled successfully.

The videos you record will be saved to "Offline Videos" (iOS)/ “Offline” (Android) app, which is the local Sibme library. You must turn off airplane mode to upload your videos to your Sibme cloud (My Workspace and Huddles).

Additionally, text messages will not disrupt recording. So enabling “Do Not Disturb” mode on Android or “Focus” or “Sleep” mode on iOS can also be done to record videos with no interruptions. However, these modes are customizable based on the user's preference, so it is more likely that enabling Airplane Mode is a better option.

What's Next:

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