Skip to main content

Find and Invite Users Who Have Not Logged In | Sibme Help Center

Users who have been invited but have not logged in can be reinvited.

Jeff Ritter avatar
Written by Jeff Ritter
Updated over a week ago

Account Owner (AO) or Super Admins (SA) can get a list of Users who have not logged into Sibme and then resend the invitation email to them. Admins can be given this privilege as well but cannot by default Users who have not logged in. This way Users who are supposed to be in Sibme can get in and get started.

Who is this article for?

Based on the default User settings in the Sibme platform, you should have permission to complete this task if you are one of the User levels listed below. If you do not see the screens in this article, you can ask your administrator if you have permission.

  • Account Owner

  • Super Admin

  • Admin: With additional privileges.

Getting a List of Who Has Not Logged In

To get a list of Users who have not logged in, click on the black Filter Bar icon to the left of all the pills. From the Invited field deselect "Logged In" and click on the "Invited" field. Click the "Update List" button.

The resulting list will be the Users in the Account who have not logged in. Notice the red Avatars for all the Users; this is an indicator that the User has not logged in.

Resending the Invitation Email to Login

There are 4 ways that Users can be resent the invitation email depending on whether you are wanting to invite 1 User, many Users, or all Users of a specific role. Here are the ways Users can be resent the invitation email:

  1. Resending to 1 User: There are 2 ways a single User can be resent the invitation email.

    1. If an AO/SA rolls over the red Avatar of the User they would like to resend to (as shown in the picture above), the Avatar will turn to a red envelope. Clicking on the red envelope will bring up a confirmation modal and then will resend the invitation when the green "Resend" button is clicked.
      ​

    2. To the far right of a User will be a . . . more menu where there is an option to "Send Invite".
      ​

  2. Resend to a Select Group of Users: Clicking on the select boxes for various Users will bring up the multi-action buttons at the top whose actions can be done on those selected Users. In the below example, only the 3 Users shown with check boxes next to their names will be resent the invitation when "Send Invite" button is clicked.
    ​

  3. Resend All Users in a Role: If all the Admins, for example, need to be reinvited, click the . . . more menu at the top right of the pills. This will bring up a menu where a role can be chosen to resend the invitation email to.
    ​

What’s Next?

If you’d like more information about people management, check out the following articles and videos.

Did this answer your question?