The Video Library is a public space where you can share videos with all users in your account. When you have a Parent/Child account setup, you have two choices for configuring your video library.

  • You can enable a single Video Library that will be available in all accounts. In this scenario, Account Owners and Super Admins can upload videos in the Video Library that will be available in every account related to the Parent Account and visible by all users in every account.
  • You can enable unique Video Libraries for each account. In this scenario, Account Owners and Super Admins can upload videos to the Video Library for each individual account. Only users related to each child account will be able to view videos in the Video Library for that account. Additionally, in this scenario, you could have videos in the Parent Account Video Library that would not be visible to users in any of the Child Accounts.

If you are trying to access videos that you have been told are in your Video Library, but do not see the videos, there’s a chance the videos are in one of the other accounts related to your account. Check to see if you can switch accounts and view the Video Library in that account.

Who is this article for?

Based on the default user settings in the Sibme platform, you should have permission to complete this task if you are one of the user levels listed below. If you do not see the screens in this article, you can ask your administrator if you have permission.

  • Account Owner

Steps to accomplish the task:

If you are the Account Owner for your account and you have a Parent/Child setup. You can contact your Customer Success Manager or [email protected] to find out more about how to change the configuration of your Video Library.

What’s Next:

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